Business Innovation in Digital Economies Essay Example | Topics and Well Written Essays - 2000 words

Business Innovation in Digital Economies - Essay Example This paper mainly focuses on Apple Inc. The Apple Inc. company took the market by a storm and seems to be enjoying a cutting edge of the competitive market in digital service and product market. Reliance on goods in order to understand the economy seems to be getting harder as the industrial economy ceases. Researchers noted that service provisions implemented the distribution mechanisms obtained from goods. They also noted that service creates a basis for the proliferation of economic transactions. This paper defines economic service broadly as â€Å"the utilization of unique knowledge and skills in the business practices, processes and outputs in order to create value for the customers (Eaton 2011, pg59). The dominance of information technology highly contributes towards the emergence of the service-dominant rationality. As Vargo and Lusch (2004, pg51) discuss, primacy of service and its recognition as the fundamental factors for economic can be attributed to two reasons. These primary reasons include; the ability to separate information and service from tangible goods and the increasing specialization in business. These two reasons dwell on the creation of information technology which speeds up specialization in creation of knowledge which consequently led to the reduction of harmonization and communication costs. In addition, the digitization of informational products and the integration of software capabilities into goods created the term digital innovation. This innovation contributes to the slackening of solid goods with service since its inception. Digital networks characterize the best dynamic and exhilarating field of inventions in our modern economy. Companies like Google, Apple, Nokia-Microsoft and HP/Palm are all chasing numerous procedures of innovation approaches in imperative to the worth of their products. These companies frequently undertake these operations by fetching external developers as well as maximizing the technology’s reproductive

The Front Desk Essay Example for Free

The Front Desk Essay The front office department is the most visible department in a hotel. The focal point of activity within the front office is the reception desk. The reception desk is usually the place at which the guests form their first impressions of the hotel. It is also the communication center for the hotel’s operation (Baker, S, Huyton, J and Bradley, P, 2000, p. 22). The reception/ front desk: The reception desk may comprise: Cashiering; mail and information; registration; and room assignment. The reception desk is located in the busiest area of the hotel’s lobby. The main financial tasks which are handled by front office staff include: receiving cash payments, handling guest folios, verifying cheques, and handling foreign currency and credit cards (Baker, S, Huyton, J and Bradley, P, 2000, p. 22). The front desk is controlled by the front desk manager. It is the duty of the manager to make sure that a hotel achieves the maximum revenue and the highest level of room occupancy possible. It is also the responsibility of the front desk manager to monitor and motivate the staff as well as to maintain a high profile with the guests. This helps to ensure that a quality service is being given by the front office departments in particular and the hotel in general (Baker, S, Huyton, J and Bradley, P, 2000, p. 52). The specific responsibility of the reception supervisor is to guarantee the smooth running of the front desk. Apart from this overall duty, they would organize duty rotas, and handles complaints or difficult customers which a receptionist may not be able to deal with. The notification and greeting of important guests would also be the duty of the front desk supervisor (Baker, S, Huyton, J and Bradley, P, 2000, p. 52). The senior receptionists are in charge of each shift of staff. The senior receptionists are in charge of each shift of staff. The senior receptionist will take responsibility of assigning rooms to guests, dealing with group arrivals and handling guests’ immediate problems or queries (Baker, S, Huyton, J and Bradley, P, 2000, p. 52). During a hotel stay, guests may require certain services from, and engage in various transactions with a hotel. These are mostly handled by the front office. It is important to note that each section of the front office has an area of task responsibility (Baker, S, Huyton, J and Bradley, P, 2000, p. 0). The main roles of receptionists (or front desk agents) are involved in taking enquiries and reservation requests from hotel guests; preparing for the arrival of guests; greeting guests on their arrival; checking guests in (registering them, allocating suitable rooms and checking methods of payment); selling the facilities and services of the hotel; responding to guest problems and queries, or referring them to other departments that can do so; providing information about guests to other front office units and departments of the hotel; and maintaining guest records. He customarily answers phone inquiries, greets guests as they arrive to check in, and assigns rooms. When guests depart, the agent is typically the person who settles their accounts before they leave (BPP learning media, 2010). In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent (BPP learning media, 2010). Front desk supervisors typically serve as the face of a hotel. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. Front Desk Supervisor These hotel employees oversee that guests are welcomed, registered into a hotels computer system and assigned an appropriate room or suite. They also perform or delegate various tasks, such as making or confirming reservations, verifying and collecting guests payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. Front desk supervisors must be resourceful, take ownership of problems and issues that arise and have excellent problem-solving skills. In addition to managing the daily operations of the front desk, these supervisors provide hotel clerks with necessary training and support. They maintain all essential front desk equipment and supplies, as well as controlling guests access to safe deposit boxes. Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel manager. Hotel front desk supervisors must be friendly and outgoing and possess excellent communication skills. Perhaps the most important guest service function that can be provided by a front desk agent is that of properly registering guests. This is a five-step process of registration of a hotel guest which is stated by (Hayes, D. K. and Ninemeier, J. D. , 2007) consists of: 1. Greeting the guest: When the guest arrives at the front desk, a professionally dressed, well-trained staff member should greet them in a friendly way. Because most hotel guests arrive in the evening and check-in time can be very busy, it may not always be possible to avoid guests having to wait in line for registration. Proper staffing, however, should minimize the wait. When it is their turn to be registered, guests should, above all else, be made to feel welcome! 2.  Confirming the information on the registration card. This includes the spelling of the guests name, their arrival date, departure date, and room rate, and any other information related to that specific guest. Since the registration card will serve as the record of the guests stay, it must be complete and precise. In addition, misunderstandings regarding room rate can be minimized if the room rate is clearly communicated and understood by both the hotel and the guest prior to room assignment. It is critical that all information on the registration card be accurate and complete. 3. Securing a form of payment.  In most hotels, guests must either pay for their room in advance or provide a valid alternative source of credit at registration. While many hotels accept checks, the most prevalent source of credit provided by guests is that of a credit or debit card. These cards must be legitimate, however, before they represent an acceptable form of payment. To establish the cards legitimacy, the desk agent should authorize the card at the time of guest registration. 4. Room assignment. Once a guests registration information has been confirmed and an acceptable form of payment has been offered, the guest should be assigned to a specific guest oom. In some hotels, all guest rooms are identical, and room assignment is of little consequence. In other hotels, the room types may vary greatly in perceived quality and/or rate based primarily on the rooms location, view, bed type, amenities 5. Issuance of keys. The final step in the registration process is the issuance of their room keys. The actual number of keys to be issued is a matter of hotel policy and guest preference. It is important, however, that the issuance of guest room keys be tightly controlled because the theft, loss, or unauthorized duplication of keys could seriously threaten guest safety. Upon receiving room keys, the guest would be taken or directed to their room. ?A reservation in the context of the front office of a hotel means the booking or reserving of a bedroom (accommodation) by a guest, and involves a particular type of guest room being reserved for a particular person or persons, for a certain period of time. When a reservation or room booking is made at a hotel, it is expected that the hotel will honor its commitment in accepting that reservation and guarantee that a room will be available when a guest arrives (Baker, S, Huyton, J and Bradley, P, 2000, p. 63). A contract of booking is an agreement which is entered into every time a reservations clerk offers a prospective guest a room and that guest accepts the room however, the guest must be informed of all relevant details relating to the booking, for example, the type of room, the cost, dates, VAT and service charges involved (Baker, S, Huyton, J and Bradley, P, 2000, p. 63. This contract of booking means that: * The hotel ensures there will be a room as a specified, available for the guest upon their arrival. * The guest will arrive to use the room which they have booked, on the specified day. The reservation process is of vital importance to a hotel because it gives the first impression of the hotel to guests, sells the main product of a hotel, i. e. accommodations, generates customers for other departments, and provides important management information to other departments. The reservation process is often the first contact between the guest and a hotel. It is, therefore, essential for the reservations clerk to provide prompt and accurate service in order to present a good first impression to the guest. In the hotel industry, strong competition exists for the selling of accommodation; a guest who experiences problems or slow service from the reservations section will think carefully before confirming a reservation or returning to that hotel. An efficient reservations system is, therefore, very important (Baker, S, Huyton, J and Bradley, P, 2000, p. 64). The reservations department sells accommodation and helps to generate income for other departments of a hotel, for example, the food and beverage department. Hotel rooms are a saleable commodity and are strictly limited by factor of time and quantity. Therefore, if a room is not sold on a particular night, the revenue from that room is lost forever. Reservations contribute to the three main objectives of a front office department, i. e. , to maximize rooms, beds and average room rate, thereby achieving the highest possible revenue and profitability for the hotel. In additions, other departments often benefit from the reservations department. Such details may include an accurate estimate of the number of guests staying in the hotel (Baker, S, Huyton, J and Bradley, P, 2000, p. 64). Front Desk and Guest Privacy  Once a guest has been registered for a room, the courts have ruled that these guests enjoy many of the same constitutional rights in the room as they would in their own home. It is not simply the legal thing to do, but it is the proper thing as well, to protect the rights of guests to privacy (Hayes, D. K. and Ninemeier, J. D. , 2007).? A professionally managed front office is one in which guests are confident that their privacy is maintained by all staff members. This includes maintaining a guests anonymity. Hayes, D. K. and Ninemeier, J.  D (2007) states that in order to maintain a guest’s anonymity, a front Desk agent should: Never confirm or deny that a guest is in fact registered in the hotel without the guests express permission Never give out information related to a guests stay (arrival, departure, rate, etc. ) to any third party without that guests express permission Always be vigilant in informing the guest of any unusual third-party information requests regarding their stay Just as guests expect their own privacy to be maintained, they should also feel confident that information regarding their actual room is kept confidential. This is both a safety and a privacy issue. To that end, front desk agents should: Never give out a guests room number to any third party without that guests express permission Never perform registration tasks in such a way as to allow guest room information to he overheard by others in the front office area Never issue a duplicate room key to anyone without confirming the positive identification of that person as the rooms properly registered guest Concerning the financial aspect of the hotel, accounting for guests, while less visible than providing guest services, is another critical responsibility of the front office. Accounting for guests simply means that all charges incurred by a guests use of the hotel are charged for properly. Depending on the services and amenities offered by the hotel, the source of guest charges can be numerous. The following product and services list is not inclusive, but does represent some of the many possible guest charges that must be accurately collected and posted to the guests folio. Bucket Check: A procedure used to verify, for each guest, the accuracy of that guest’s registration information. When performing the bucket check, the desk agent physically verifies that the information on the guests registration card is complete and matches that in the PMS (Hayes, D. K. and Ninemeier, J. D. , 2007). When an appropriate bucket check is performed at each shift, the number of errors related to billing guests folios is greatly reduced. Errors in recording the information related to a guests stay make the hotels accounting records inaccurate. In addition, room rate adjustments made at checkout are both annoying and time consuming to guests. The bucket is the industry term for the location of the actual registration cards signed by guests at check-in. The bucket check is simply a manual procedure for assuring the accuracy of information related to the guests actual room assignment, rate to be paid, departure date, form of payment, and any other accounting-related information (Hayes, D. K. and Ninemeier, J. D. , 2007). The front desk should be able to produce independent supporting documentation for each charge posted to a guests folio. The front desk agent responsible for checking the guest out may need to produce some documentation of the charge. In this case, the documentation would likely be the actual room service ticket signed by the guest when the wine was delivered. It is the responsibility of each shift of the front desk to ensure that all appropriate guest charges incurred are posted to the appropriate guests folio and that the documentation supporting such charges has been thoroughly reviewed prior to posting. The night auditor depends on appropriate documentation provided by each shift of the front desk to support the charges that will be finalized and posted to the guests folio during the night audit (Hayes, D. K. and Ninemeier, J. D. , 2007). One of the most challenging aspects of providing guest service at the front desk relates to ensuring that guests are satisfied during their stay. When guests experience difficulties in the hotel, they will most likely turn to the front desk and its staff for assistance. There are a variety of reasons guest may have special needs or experience dissatisfaction during their stay. During their stay, and at time of checkout, guests are likely to bring up any issues they find that detracted from their experience. Routine items such as requesting room repairs, additional room amenities, or information can, if handled professionally, actually enhance the guests experience (Chon, K. S. and Maier, T. A. 2008). The making of guest reservations is often the first thing that comes to mind when considering the major functions of a front office, and this is indeed an important and often complex aspect of the front offices role. In addition to reservations, however, it falls upon the front office to actually assign arriving guests to specific guest rooms and respond to their special needs during their stay. These needs can include anything from transportation and information to medical assistance. In all of these situations and more, the major role of the front office is to make the guests stay as comfortable and as welcoming as possible.

Analysis of Living Standards in the UK

Analysis of Living Standards in the UK Assignment Title: Living Standards The UK in 2013 had a population of approximately 64 million; standards of living are used to monitor and identify which areas of the UK and the world are living in penury and which areas are more affluent and are thriving. The government is responsible for identifying the contributing factors towards a wealthy region or a poor region. Burtless, G (1987, p.232) defines standards of living as â€Å"the sustained level of consumption of goods and services that can be afforded on the basis of a household’s current assets and current and future income†. Economists and economic research companies have tried and tested many different ways to record the standard of living in the UK. Living standards is a hot topic in political conversations, and the government are pressured to focus on improving the well-being of the population. Elliot, L (2014) recent article for the Guardian discusses the views of Andrew Harrop, general secretary of the Fabian Society who exclaims that â€Å"What we measure – and how we measure it – matters. The financial crisis proved that simply targeting the headline goals of GDP growth, unemployment and inflation was totally inadequate as these measures failed to identify major economic weaknesses as they emerged†. This would suggest that the government need to revisit their policy on standards of living on focus on refining them in order to achieve their objectives. Mankiw, N (2011) suggests that policymakers must accumulate factors of production quickly in order to make the population more efficient and more positive. There are many different measures of standard of living that have been developed over the past 30-40 years, there are the more traditional ways of measurement and modern, innovative and experimental measures that are both used in the world of business. Traditional standard of living measures Crafts et al (2007) suggests that historically, standards of living have been measured by assessing real wages. Real wages is the income of a person and with consideration of the inflationary effects on purchasing power. Recent UK and US wage statistics compiled by Branchflower Machin (2014) suggests that after a healthy upwards movement of the average wage in the UK in the 1990’s and early part of the 2000’s; there is an alarming downward trend from the year 2010 to 2013 where wages rates are increasingly lowering. From the graph it is also clear that the US wage growth is very little historically and there are no major fluctuations in comparison to the UK. (See Appendix 1). The Economist (2014) blames the fall in real wages on the UK’s ‘dismal productivity’ since the recession, output in the UK is below the pre-financial crisis peak. This would suggest that Britain needs more highly skilled jobs and possible incentives to boost productivity and create an efficient labour market. Real wages are effective in measuring standards, real wages statistics can be used to identify trends in wages in different countries over a particular period, this is further emphasised by the International Labour Organisation (2003) who suggest that real wages are useful for identifying differences in purchasing power of wages in different world economies, real wages can also provide an idea of the progress of a working population. Nordhaus (1997 p.30) criticises the method of calculating real wages, he states that â€Å"If we are to obtain accurate estimates of the growth of real incomes over the last century, we must some-how construct price indexes that account for the vast changes in the quality and range of goods and services that we consume†. It could be argued that countries such as the US and the UK have already constructed price indexes with the use of the Retail Price Index, the Consumer Price Index in the last century. Another of the more traditional measures of living standards is GDP; the main GDP elements that are important for living standards are GDP per capita and Real GDP per capita. GDP per capita is the total output divided by the population of a country. Recent figures from the ONS (2014) shows a comparison of the top economies in the world of the year 1997 and 2012; from the graph (see Appendix 2) it is clear to see that the UK GDP per capita has risen but not as much in value as the likes of the US, Canada and Germany – the UK still however has the 4th biggest GDP per capita in the world. Nominal GDP per capita is often criticised by economists because it does not take inflation into consideration, so it is better to use Real GDP as the measurement because it is relevant and reflects a true value. Eurostat’s graph (see Appendix 3) shows the year on year growth percentage of real GDP per capita in the UK, the research shows a large dip after the financial crisis and since that has happened the percentage growth rate has never reached the peaks pre-financial crisis, this would suggest that productivity in the UK is low and there needs to be more employment created, which could lead to an increase the output of the country. The main positive of using GDP per capita as a measure is that it is used nationwide and recorded fairly frequently, GDP per capita is measured in quarters and allows countries to evaluate the figures and look at trends over different periods – this is important to identify which countries are trending downwards and is important at a regional level, governments can identify what areas are lacking in output and where investment needs to be focused. Whereas real wages are said to be useful in comparing the difference in wealth in economies International Labour Organisation (2003), Tucker (2013) argues there are several issues when comparing countries using GDP per capita, he suggests that low economically developed countries are not as accurate as wealthier countries when recording the data necessary for GDP. He also suggests that some countries have very different income distribution using the United Arab Emirates as an example; the majority of income comes from oil which is only distributed amongst a number of rich families. Real GDP per capita is important because it can give a true value after inflationary adjustments are made, however this measure also has some limitations. Similarly to GDP per capita, real GDP per capita fails to identify inequalities in income and wealth in a country, there is also the issue of the ‘black market’ which can he hidden amongst the value of real GDP per capita. Another traditional measure of living standards to consider is the Gini coefficient; the Gini index measures the actual distribution income in a country in comparison to an equal distribution of income. The index measures the difference between a Lorenz curve and a line of equality. The Gini index line of 0 represents equality whereas 100 would indicate inequality. The Poverty Site (2010) Gini Coefficient graph (see Appendix 4) shows a comparison of the 27 members of the European Union, at the time the UK figure stood at just over 30% which ranks sixth highest in inequality in Europe and higher than the EU27 average of 30%. The graph also shows how Scandinavian countries such as Sweden Finland have a much more equal society in terms of income despite their questionable taxation policies. The United Kingdom would likely try and target a smaller percentage to achieve better equality amongst the population. Concerns over income inequality have been raised recently. Treanor Farrell (2014) recent article for the Guardian discusses how the UK is the only G7 country with growing inequality, the article discusses findings from a Credit Suisse global wealth report show that the UK’s richest 10% of people represent 54.1% of the total national income. There will be inevitable pressure on the government from low income families that have been suffering from rising utility bills and only a small rise in wages. The Gini Co-efficient is very effective in showing the inequality in countries throughout the world, it can also help economists and businessman understand and support their thinking if they believe the country is increasing in terms of inequality of income. McKinley, T (1995 p.141) writes that â€Å"the Gini coefficient does not concentrate merely on differences from the mean; it is a much more direct measure of inequality because it accounts for the differences between every pair of observations†. The Gini co-efficient isn’t without its limitations, Parrillo (2008) suggests that the measure does not alter much when transfers are made between the rich and the poorer people. Another disadvantage of the Gini coefficient is that it fails to inform you of the changes in the distribution of income between income groups as opposed to alternative measures of living standards. Alternative standard of living measures Throughout the last 20-30 years there have been a number of alternative measures developed across the world, trying to find a better way to measure living standards. The Human Development Index was originally developed by the UN to monitor and develop a ranking of countries by the following criteria; average years of schooling, expected years of schooling, life expectancy from birth and gross national income per capita. From the most recent HDI data (see appendix 5) the United Kingdom ranks at #14 in the top 15, the HDI shows some interesting developments and differences between the nations of the world. The United States for example has a high GNI Per capita compares to other countries, their life expectancy however ranks lower than any other country in the top 15; this could suggest that the United States standard of living is not truly reflected in the HDI. Although the Scandinavian countries rank high on the HDI, Henrietta Moore of The Guardian (2014) argues that they are not the model for global prosperity; she suggests that their principles of autonomy and self determination are the reasons for their high human development. Moore summarises statistics that suggest that the Scandinavian countries are consuming resources far too quickly they rank top of both the carbon emissions usage and they rank high in the WWF’s scale of ecological impact. It could be argued that it is important to consider the environmental impacts of nation’s activities before considering their Human Development ranking. The obvious advantage of the HDI is that it makes it simple to monitor the changes in development of countries over a period of time, it is also effective to use when comparing different countries around the world and how they are developing and which element of the criteria is changing most. There is a drawback to the HDI, Soubbotina Sheram (2000) suggests that it fails to show the significance of the different elements and fails to support why a countries index may have altered over time. It could be argued that the United Nations needs to provide more reasoning and evidence to support changes in figures. Another of the more recent innovative measurements of living standards is the Happy Planet Index developed in 2006; countries are measured on life expectancy, well-being and ecological footprint. Each country is given a particular colour as in the HPI (see Appendix 6) based on their performance; green being good, amber being middle or average, red being bad performance after accumulating the different components for each country. From appendix 6, the countries performing worst are the United States and a lot of African countries including Ethiopia, Kenya and Nigeria. The United Kingdom is ranked in the middle ranking as a result of their poor ecological footprint in which they rank #121 out of the 151 countries. Surprisingly Mexico is one of the best performing countries based on the index ranking 23rd out of 151 with a healthy well-being score. The Happy Planet Index became very popular when it first came out because of the results it produced. Simms Boyle (2009) praises the measure suggesting it is the first measure to combine well-being and environmental impact to find a countries efficiency. A social factor and criticism of the Happy Planet Index is described by Murray, P (2011) he argues that families may find that they do not welcome giving information on personal health to help determine life expectancy and levels of personal health, this suggests that the information for some countries may be inaccurate because a lot of people may have refused to give such sensitive personal information. Another alternative measure which has been viewed as a successor for GDP is the Genuine Progress Indicator, this measure is designed to measure improvements made in economic welfare. GPI takes several factors into consideration including monetary value of voluntary and unpaid work, leisure time. Similarly to the previous measures discussed, GPI takes into consideration income distribution, environmental impacts and state of the environment. The GPI also accounts for the cost of crime in the country being measured. The GPI has been tested across the world in a number of different experiments. Bagstad Shammin (2012) looked at testing different GPI factors in 17 counties in Ohio and compared the results of change from 1990-2005 (see appendix 7), from the table we can see the differences in 15 years in some important factors to the people of Ohio. There have been drastic changes in some factors including net capital investment which is good for the areas because it may improve job prospects. The advantage of GPI in this particular testing process in Ohio is that it combines an element of consumption, GDP per capita and Gini coefficient. The GPI is being used increasingly around the world because it has a number of advantages in comparison to traditional methods such as GDP, the GPI is said to take into consideration negative contributions to growth such as pollution and crime, GPI is effective in measuring people’s living standards and not just a measure of output as is the primary objective of GDP. GPI is much more useful in long term planning than GDP because environmental impacts are taking into consideration and be addressed in the long term. Although GPI takes the value of leisure time and environmental impacts, these factors are very hard to determine a specific value to include in the calculations, GDP per capita in comparison is a much simpler method; GPI is also ineffective in relation to a business cycle. Measures of living standards are ever changing; there may never be a measure more accurate or reliable as another because they all have their criticisms and drawbacks that are fresh within economist’s minds. It is clear that there is a shift of focus from just measuring output of a population through GDP per capita to recognising the issues and factors that affect a population; the alternative measures each focus on social factors such as life expectancy. Rather than looking at just earnings and wages, the newer measures of living standards focus on what is actually relevant to people around the world. GDP per capita and real wages show some difference in the level of wealth and income inequality but it is methods like the Human Development Index which can be used to determine a more global perspective of living standards, to summarise the more traditional methods are useful for measuring the wealth whereas the alternative and more innovative measures focus on the social facto rs that indicate a populations standard of living. Appendices Appendix 1 Source: Branchflower Machin (2014) Appendix 2 Source: ONS (2014) Appendix 3 Yearly change in percentage of Real GDP per capita growth in the UK Source: Eurostat (2014) Appendix 4 Source: The Poverty Site (2010) Appendix 5 HDI Index 2013 top 15 rankings, Source: United Nations Development Programme (2013) Appendix 6 Source: Happy Planet Index (2012) Appendix 7 Source: Bagstad Shammin (2012) Bibliography Bagstad,K, Shammin, R. (2011) ‘Can the Genuine Progress Indicator better inform sustainable regional progress?—A case study for Northeast Ohio’, Ecological Indicators, 18, pp.330-341, Science Direct (Online) Available at: http://www.sciencedirect.com.ergo.glam.ac.uk/science/article/pii/S1470160X11003918# (Accessed 22/11/14). Boyle, D., Simms, A. (2009). The New Economics: A Bigger Picture. Oxford: Routledge. Branchflower, D., Machin, S. (2014) ‘Falling real wages’, Paper No CEPCP422, 19 (1) pp. 19-21. CentrePiece (Online). Available at: http://cep.lse.ac.uk/pubs/download/cp422.pdf (Accessed 17/11/14) Burtless, G (1987). 1st edn. Work, Health and Income among the Elderly. Washington, D.C: Brookings Institution. Crafts, N., Gazeley, I. Newell, A. (2007). Work and Pay in 20th Century Brtiain. Oxford: Oxford University Press. Elliot, L (2014) ‘Living standards should be central measure of UK economic performance’ 12 March (Online) Available at: http://www.theguardian.com/business/2014/mar/12/living-standard-measure-economic-growth (Accessed 16/11/14) Eurostat (2014). Real GDP per capita, growth rate and totals. Available at: http://epp.eurostat.ec.europa.eu/tgm/graph.do?tab=graphplugin=1pcode=tsdec100language=entoolbox=sort. Accessed (17/11/14). Happy Planet Index (2012). HPI 2012: Map View. Available at: http://www.happyplanetindex.org/data/. (Accessed 21/11/14) International Labour Organisation. (2003). 3rd edn. Key Indicators of the Labour Market. Geneva: ILO Publications. Mankiw, N (2011). 6th edn. Principles of Economics. Ohio: South-western publishing. McKinley, T (1995). The Distribution of Wealth in Rural China. Oxford: Routledge. Moore, H (2014). ‘Why Scandinavia is not the model for global prosperity we should all pursue’. 1st December (Online). Available at: http://www.theguardian.com/sustainable-business/2014/dec/01/why-scandinavia-is-not-the-model-for-global-prosperity-we-should-all-pursue. (Accessed 1/12/14) Murray, P. (2011). The Sustainable Self: A Personal Approach to Sustainability Education. Oxford: Routledge. Nordhaus, W. (1997). P.27-70. The Economics of New Goods. Chicago: University of Chicago Press. ONS (2014). The UK has one of the fastest growing economies in the G7. Available at: http://www.ons.gov.uk/ons/rel/elmr/gdp-and-the-labour-market/q1-2014may-gdp-update/sty-gdp-g7-economies.html. Accessed (17/11/14). Parrillo, V (2008). Encyclopedia of Social Problems. Washington DC: Sage Publications. Soubbotina, T., Sheram, K. (2000). Beyond Economic Growth: Meeting the Challenges of Global Development. Washington DC: World Bank Publications. The Economist (2014). What recovery? Real wages 413(8910), 32(US). 25th October. Retrieved from: http://go.galegroup.com/ps/i.do?id=GALE%7CA387050752v=2.1u=uwcnit=rp=STNDsw=wasid=a520ff594e7283ba19a015fcb5d8e35f (Accessed 17/11/14). The Poverty Site (2010). European Union: Gini Coefficient. Available at: http://www.poverty.org.uk/e14/index.shtml. Accessed (17/11/14). Treanor, J Farrell, S (2014). ‘UK only G7 country with wider inequality than at turn of century’. 14th October (Online). Available at: http://www.theguardian.com/society/2014/oct/14/uk-inequality-wealth-credit-suisse. Accessed (17/11/14). Tucker, I (2013). Macroeconomics for Today. 8th edn. Ohio: South-western publishing. United Nations Development Programme (2013). Human Development Index and its components. Available at: http://hdr.undp.org/en/content/table-1-human-development-index-and-its-components. (Accessed 21/11/14)

Role of Maslows Hierarchy of Needs in Managing and Motivating Employee

Role of Maslow's Hierarchy of Needs in Managing and Motivating Employees The following paper deals with the American psychologist Abraham Maslow, born in New York, who stated that every human being has 5 differently categorised needs that need to be fulfilled in order to provide healthy and happy living. In daily work managers need to respect and follow these needs so that employees will work most efficiently and effectively. Following these needs and trying to execute them is the best instruction for managers to motivate and provide successful working conditions. This paper will introduce you to the hierarchy of needs and will illustrate, by applying examples from day to day business how this concept can be best implemented. The author of this paper claims that managers can help their employees to be more motivated, if they look and work with Maslow's stages. The chief reason for writing this paper is to make clear how easily solutions can be found when it comes to giving incentives at work. First of all there will be a short overview of what motivation actually is, second Abraham Maslow will be presented in a few words and the author will go into details concerning the hierarchy of needs. There are the physiological needs, second there are the safety needs, third the love needs, forth the esteem needs and finally self-actualization. As a conclusion, the author will point out that the thesis, due to the supportive examples, can be claimed to be true. 3  Ã‚  Ã‚  Ã‚  Ã‚  Motivation "Motivation is the process of satisfying internal needs through actions and behaviours" When somebody is born it doesn?t mean he or she has motivation skills or the o their way round, it is something that can be improved or developed. "Motivation affects individuals differently, so managers must understand the process, theories, and fundamental components of motivation in order to motivate effectively." If somebody wants to understand motivation, furthermore it is also important to identify differences between people and be careful not to think that everybody has the same preferences." 3.1  Ã‚  Ã‚  Ã‚  Ã‚  Role of Managers in Motivating Employees Managers have the task to get things very effective and efficient through their employees. Most of the really effective managers get all of their useful information from communicating with people. Managers must have communicatio... ...graphy Books Jerald Greenberg, Robert A. Baron, Behaviour in Organizations, Eight edition, 1995, Page 192 Frunzi, George L. and Patrick E. Savini. Supervision: The Art of Management. Upper Saddle River, New Jersey: Prentice-Hall, Inc., 1997. Catt, Stephen E. and Donald S. Miller. Human Relations: A Contemporary Approach. Homewood, Illinois: Richard D. Irwin, Inc., 1989. Heller, Robert. Communicate Clearly. New York: DK Publishing, 1998. Hill, Norman C. Increasing Managerial Effectiveness: Keys to Management and Motivation. Menlo Park, Calif.: Addison-Wesley Publishing, 1979 Hunt, James G. and Richard N. Osborn and John R. Schermerhorn, Jr. Organizational Behavior. New York: John Wiley & Sons, Inc., 2000. Bittel, Lester R. and John W. Newstrom. What Every Supervisor Should Know. St. Louis: McGraw-Hill, Inc., 1990. Interviews Mag. Stephanie Rammer. Personal Interview. 2 November 2004 Dr.Nina Eiber.Personal Interview. 19 November.2004 B.A. Manuel Mauritz. Telephon Interview. 15 November 2004 Online Article Attorneys William Petrocelli & Barbara Cate Repa. New York: Unknown, Jan? 99. Web Sites Unkown. Examstutor. People and Organistaions.

Eleanor Roosevelt Essay examples -- essays research papers fc

  Ã‚  Ã‚  Ã‚  Ã‚  Although she won much respect as the first lady Eleanor Roosevelt gained a lot of her international esteem as a civil rights activist long before that. Eleanor’s interest in politics did not begin when her husband began his career in politics. Once he was named to the Democratic ticket, as Vice President Eleanor became interested in politics. While Franklin was becoming governor of New York she was campaigning for him unknowing that she was advancing her political career as well. Once Eleanor became first lady it was already done she had made a name for herself politically.   Ã‚  Ã‚  Ã‚  Ã‚  Eleanor’s background in politics goes back to her Uncle Teddy who was once the President of the U.S. Eleanor married a young amiable Harvard student by the name of Franklin Roosevelt. But soon Franklin became bored with Business Law and Eleanor pushed him to go into politics. Aided by a Democratic landslide and his mom’s money he won State Senator from the Hyde Park District. But Eleanor hated Albany and was soon very happy to leave. Franklin liked his newfound success in politics and his career prospered swiftly. He soon became an early backer of Woodrow Wilson as he ran for president, for his efforts he was awarded the job of Assistant Secretary of the Navy, the same job that propelled Eleanor’s Uncle Teddy to presidency. Eleanor liked Washington about as much as she liked Albany and spent little time there.   Ã‚  Ã‚  Ã‚  Ã‚  In the years after that Franklin contacted polio and it was now up to Eleanor to keep his name before the public. Aided by Louis Howe she went on a mission to salvage her husband’s career. Louis went to meetings that she spoke at and though it took much criticism he managed to get rid of her nervous giggle. Soon Eleanor gained confidence and accepted offers to write in magazines and appear on radio talk shows. She had joined many groups including the Women’s Trade Union League and was also the chair of the Finance Committee of the Women’s Division of the Democratic State Committee. She was fast becoming a prominent public figure, much to her amazement.   Ã‚  Ã‚  Ã‚  Ã‚  In 1928 at the Democratic National Convention Governor Al Smith asked Eleanor to run the entire national Women’s activities in his national campaign for president. Smith soon requested more as he asked Fra... .... (UDHR50)†   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  Clearly Eleanor Roosevelt had a well-known political career without the fame her husband gained. When her husband started out in politics she disliked it but the more she was exposed she soon realized her role was to be useful and politics was the key to this. Her husband Franklin saw her as a great asset to his career and she also made a name for herself that lived on after he died. Works Cited â€Å"Eleanor Roosevelt†, Eleanor Roosevelt Letter, March, 1996, National   Ã‚  Ã‚  Ã‚  Ã‚  Archives and Records Administration, 21 November 2000,   Ã‚  Ã‚  Ã‚  Ã‚   â€Å"Eleanor on Human Rights†, Eleanor Roosevelt Biography, August, 05 1998,   Ã‚  Ã‚  Ã‚  Ã‚  National Coordinating Committee for UDHR50, 18 November 2000,   Ã‚  Ã‚  Ã‚  Ã‚   Roosevelt, Eleanor, This I Remember, ed., New York, Harper, 1949. Weinstein, Allen, and Frank Otto Gattell, Freedom and Crisis:   Ã‚  Ã‚  Ã‚  Ã‚  An American History, 3rd ed., New York, Random, 1981.

Erich Maria Remarques All Quiet on the Western Front and Mary Shelleys :: Remarque Western Shelley Frankenstein Essays

Erich Maria Remarque's All Quiet on the Western Front and Mary Shelley's Frankenstein Erich Maria Remarque's All Quiet on the Western Front and Mary Shelley's Frankenstein shows how the change in society has an effect on people. But they both take different methods of showing it. All Quiet on the Western Front shows how war takes the lives of others and the effects on people during the war.Frankenstein, even though it is fictional, tells a story of a distraught dream of science by artificial means of life. Both stories have different effect surrounding each character want and needs throughout the plot. First, to understand All Quiet on the Western Front and Frankenstein it must be analyze first. Then, they must be broken down for a compare and contrast. All Quiet on the Western Front takes place in Germany. The war that is being fought is World War I. There, the young are basically joined the military for the idea of adventure. First, they go to training relaxed and basically thinking nothing of the war that is ahead. As they enter the war, they are shocked to see the conditions of it. When on the battlefield they rush into trenches to avoid the on coming fire and shells. When solider go to hospital it wasn't uncommon for there boots to be taken. It was a way to how war leave mental scare on people. It was a kind of respect to show that a solider was important to others. After the death of Kemmerich, Paul kills a Frenchmen and looks at as he has killed a man. Instead of looking at the Frenchman death as a victory it is more of remorse because it was a death of a human being. Paul then goes though a metal state to help the family of the Frenchmen. He lost his frontline position and was sent home. As he tells his war stories, friend a family believed him to be a fool. The people in the town had no idea what effects of World War I had on people and left old soldier to be 'coward'. A few of the symbols in All Quiet on the Western Front where the boots of other men that dies in World War I and the life of what they missed at home. A pair of boots showed the loss of a fellow soldier as a way to move on. It leave behind that though that this was a man that died here, not a pawn that is uses for war. Also, the boots stood for a friendship that other soldier might have had for him.

Soil Sample

Discussion: D10 = 0. 078mm D30 = 0. 125mm D60 = 0. 55mm Cc = (D30)2 / [D10 x D60] = 0. 1252 / [0. 55 x 0. 078] = 0. 36422 < 1 Cu = D60 / D10 = 0. 55 / 0. 078 =7. 0513 > 6 If a soil is well-graded, it should satisfy 1 < Cc < 3 Cu > 4 (for gravels) Cu > 6 (for sand) Note that, from our result, Cc is much smaller than one. So by the constraints 1 < Cc < 3, we can conclude that the testing soil is not well-graded, but poorly graded. And the Cu obtained is 7. 0513 > 6, which implies that the sample should be sand but not gravels. Furthermore, we may classify the sample following the table below accurately:As we see our sample contains 17. 16% of gravel which satisfy the constraints of gravelly sand. So we may further conclude that the sample is poorly-graded gravelly sand. (3) For the engineering application of results, we may see that as sieve analysis test (dry sieve) results in gradation of sample in well-graded or poorly graded on the basis of their particle sizes and its size distribution, so the result can be an indicator of other engineering properties such as compressibility, shear strength, and hydraulic conductivity which is important in construction engineering and geotechnical engineering.In an engineering design, the gradation of soil often controls the design and ground water drainage of the site. For example a poorly graded soil will have better drainage than a well graded soil because there are more void spaces in a poorly graded soil. And other example is a well graded soil is able to be compacted more than a poorly graded soil. Most types of projects may have gradation requirements that must be met before the soil to be used is accepted.Conclusion: From the above result, the sample is classified as poorly-graded gravelly sand. The result is useful for the type of use of the site in further development. These poorly graded stone is good for drainage but not as a kind of foundation support. The importance of the gradation o f soil is understood so that soil can be based in different use and will not induce unwanted accident in construction engineering or geotechnical engineering.